Frequently asked questions

FAQ

How do I find my sitecode?

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A sitecode is a unique Kameleoon key that identifies a site / property in your Kameleoon account. A site /…

I launched a test but I do not see any change on my website

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If you just launched a test but do not visualize the changes, you can follow this guide to make sure your test…

I do not have any statistics in my reporting tool

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You launched your test a few hours ago but still do not visualize any statistics on your reporting tool (Kameleoon,…

Can Kameleoon conflict with other scripts on my site?

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It is highly unlikely that you encounter a conflict between the Kameleoon script and the other scripts on your website.…

What is the cache expiration time (TTL) of the Kameleoon script?

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When first landing on your website, a visitor's browser needs to download the code that runs on your website, including the…

Will Kameleoon slow my website down?

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Kameleoon works with a single JavaScript call, which weighs around 30KB and is served by a CDN (Content Delivery Network).…

Kameleoon is down, should I be worried?

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Oops, things didn't work out like they should while using Kameleoon? Balthazar, our chameleon, offers you a little game while…

What is Kameleoon technical structure?

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Kameleoon was conceived in order to support a ramp-up of A/B test on websites with millions of visits each month.…

Why can my data differ between Kameleoon and a third-party tool?

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It may happen that data reported by Kameleoon does not correspond exactly to the data reported in third-party solution. Several…

How to explain discrepancies in data between Kameleoon and Google Analytics?

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You may see different results between Kameleoon and Google Universal Analytics. How can the cause of this phenomenon be identified?…

How to activate analytics tools on a server-side experiment?

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It is possible to create an experiment where the implementation of variations is done in the back-end and targeting in…

In which language is Kameleoon available?

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Kameleoon is available in three languages: French, English and German. By default, the language will be defined according to your…

Does Kameleoon have an impact on SEO?

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You might wonder if Kameleoon will have an impact on your SEO. Actually, it depends on how you set up…

What is the Flicker Effect?

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When your webpage is loading, it can sometimes occur that the original page displays for a split second instead of…

What data does Kameleoon retrieve and how?

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Here is the list and description of the data collected by Kameleoon. These data differ according to the type of…

How does Kameleoon handle cookies?

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Kameleoon's policy on cookie management has changed. All information can be found in this article

Is Kameleoon working with all web browsers?

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Supported browsers with the script Kameleoon script does not support some of the old browsers. If one of your visitors is using…

How to create my first feature flag?

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This guide is designed to help you create and activate Feature flags in your mobile application (Android or iOS) or…

Does Kameleoon work with Commanders Act?

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If you are using Commanders Act Tag Management System, you can create custom data based on Commanders Act datalayer variables.…

What is the difference between ‘AND’ and ‘OR’ in the segments?

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When you create your segment, if you need to use several conditions to define it, the connection between them can…

How to define the weight of conditions?

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You can activate the personalization if the addition of their weights is enough. The personalization will start only if the…

Does Kameleoon respect CNIL’s obligations regarding cookies?

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Kameleoon's policy on cookie management has changed. All information can be found in this article

Narrow a condition or add a new one?

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When creating a segment, and if you have already selected one condition, you can either narrow this condition or add…

How accurate is the “geo-location” targeting condition?

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Kameleoon offers visitor targeting according to geolocation data. On average, the accuracy of this geolocation is as follows: country, 99.8%…

How to activate cross-device history reconciliation?

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Why activate cross-device history reconciliation? The Kameleoon platform offers the ability to merge history and actions made from visits on…

How do I launch a test on the mobile version of my website?

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You can run an A/B test on the mobile version of your website. To do this, you can use a…

How to disable Adblock?

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Adblock Can create problems in Kameleoon Editor, which is why we recommend you to disable it before. To do so,…

How much traffic do I need for an A/B test?

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The key factor for A/B testing is the amount of data available. In our case, it comes from the traffic…

How long does an A/B test should last?

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The duration of an A/B test depends on the kind of test running and on the traffic. Let’s imagine a…

Frequentist or Bayesian Approach?

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A/B testing is based on statistical methods. You don’t need to know all the maths behind, but a little brush…

How to change the language?

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Kameleoon and its interface are available in English, French or German. The language set up in your browser will be…

How to disable the shortcut Shift + F2?

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If you do not want the editor to be accessed from your website with the shortcut Shift + F2, you…

How to select a parent element?

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It can sometimes occur that the area you want to edit is located below the one you selected with the…

Can I edit an online test?

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You can edit anything on the online test. However, we do not recommend it! Indeed, any change, from the variation…

What is the difference between an A/B test and a MVT?

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About the A/B test An A/B test allows you to make variations of one or several pages. For instance, an…

Does Kameleoon handle jQuery library?

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Kameleoon is a solution a 100% JavaScript and does not use jQuery. There will not be any conflict if you…

How to install and use the Kameleoon Chrome Extension?

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Installation of the extension First, add the extension to Chrome. It can be downloaded here on the Chrome Web Store.…

Issue: “Refused to display in a frame because it set ‘X-Frame-Options’ to ‘SAMEORIGIN'”

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You may encounter this issue if you have installed our snippet with the option "Cross-Domain tracking" which needs the hosting…

Why could I have unequal distribution of traffic between each variation of a split URL test?

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During the configuration of your split URL experiment you have distributed your traffic between your variations, but you notice significant data…