Manage your users

portrait de l'auteur Julie Trenque

Written by Julie Trenque

Updated on 06/01/2021

5 min


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Access the User management page

To access the “User management” page, you must be connected to your Kameleoon App. Once connected, click on your avatar/initials in the upper right corner.

The “Collaborations” menu allows you to access the user management section.

User profiles

There are five types of user profiles. Some can act on the “User management” page. They have different rights and means of action.

Each of the functions related to these five profiles is detailed below. 

Super Admin

The Super Admin can add, deactivate/reactivate or delete users, and configure their rights on websites and on the account.


The Admin can add new users to the websites he administers, and manage tools and resources related to those sites.


The Technical role gives access to the options for managing your sites, advanced configuration and configuration of your analytics tool with Kameleoon.


The Marketing role allows you to consult the details of the campaigns launched with Kameleoon.


The Production role activates or not the button to launch experiments in the Kameleoon editor.

Associate several roles for the same user

It is necessary to associate several roles in order to limit or extend a user’s rights.

Marketing + Production

Associated with the Marketing role, the Production role allows you to push campaigns online.

Technical + Marketing + Production

Users can create campaigns and push them online, as well as access website management, advanced configuration options and integration of third-party tools.

Add a user

Only Admin and Super Admin can add new user accounts and configure their rights.

Click on the “Add” button at the top right of the User management page.

In the pop-in that opens, fill in the email address of the user you want to add and click on “Next”.

Depending on your profile (Super Admin or Admin), the following steps, which involve assigning rights to the user, differ.

Define website authorizations

For each website, you can assign to the user one or several role(s):

  • Super Admin
  • Admin
  • Production
  • Technical
  • Marketing

Check the role(s) you want to give to the user on each of the websites installed on the account.

Check the boxes next to each website to allow access to the user, then click “Next”.

Are you an Admin?

You can only configure user permissions for websites that you administer. In the list which is proposed to you only appear these websites: you can’t make a mistake!

Define account authorizations

Unlike the “Website authorizations” tab, which details the rights for each website registered on the account, this tab concerns the overall management of the account and associated users.

As a Super Admin, when you add or edit a user, you have access to the “Account authorizations” tab.

In this tab you can choose:

  • to set the user as Super Admin; he will then have the same rights as you on the account;
  • and/or to activate an API key, which is an authentication system with external tools.

Switch the toggle from “OFF” to “ON” and confirm. A pop-in confirms the creation of his account and a welcome email is sent to the user. This email contains an activation link allowing him to complete his profile and access the platform.

Are you an Admin?

This option is only available for Super Admins users.

Create and activate a user profile

Regardless of your role in the Kameleoon account, when a Super Admin or Admin adds you as a new user, you will receive an email that will allow you to log in and enter your profile information. Your profile page will then include both this information and the authorizations granted to you by the Super Admin or the Admin.

Note: If they want to speed up the process and/or gain control over creating your profile, a Super Admin has the power to force the initialization of your account. Even simpler for you!

Information of your profile

Click on the activation link received by email and fill in the information to complete your profile.

Your password must contain at least 8 characters, including one lowercase, one uppercase, and one number. It can not contain your name, first name or company name.

To load a profile picture, simply hover the location of the photo and select the file you want to add.

Then click on “Save”. Congratulations, you can now connect to Kameleoon!

Access to your profile

At the top right of the App, a click on your name enables you to scroll down a menu. Then click on “My profile”.

Contents of the profile page

Your profile page includes the main information related to your account, especially the permissions associated with it.

  • In the upper part, you will find general information: your photo, your name and surname, and the email address with which you created your account.
  • In the center of the page you will see your rights for each of the websites registered on the account
  • At the bottom of the page there are the account authorizations: if you are Super Admin and/or if an API key is associated with your user account, you will find this information here.

Are you an Admin?

At the bottom of the page, in the “Account Authorizations” section, this message may appear. This means that you are not Super Admin and no API key has been associated with your user account.

Edit your profile

On the profile page, click on “Edit”.

In the pop-in that opens, you can edit your name, first name or email address.

To edit or delete the profile photo, hover the photo icon and click.

Force the activation of a user account

A Super Admin has the option to force the initialization of an account by completing the user’s profile. They thus save time and can control account creation and validation more easily. The account then has the status “activated” and can be used immediately.

To do so, simply go to the User management page and click on the menu dedicated to the user on the right-hand side of the line (the status of the account is currently “not activated”). The “Force account validation” command avoids waiting for the user to complete their profile.

Are you an Admin?

Only Super Admins can force the validation of a user account.

Edit a user account

You are Super Admin or Admin and want to make changes to a user account? Depending on your role and the status of the user account, you have access to certain actions.

Not activated accounts

As long as the user has not confirmed his account by clicking on the activation link received by email, then filled in the information of his profile, the status of his account is “not activated”.

To edit a user account, hover the end of the line and click on “Edit”.

An editing pop-in will appear.

You can edit the user’s email address, website authorizations, and account-related authorizations.

  • In the “Website authorizations” tab, check and uncheck the roles associated with each website for the user you are editing.
  • In the “Account authorizations” tab, switch the position of the toggle buttons according to the changes you want to apply.

Are you an Admin?

  • You can only edit non-activated user accounts you created yourself.
  • You can configure rights only for websites that you are an admin for.

Activated accounts

Once the user confirmed the creation of their account and filled in the profile information, the account status is “activated”.

To edit a user account, hover the end of the line and click on “Edit”. A change pop-in will appear.

You can change the user information (first name, last name, email address), the authorizations linked to the websites as well as account permissions.

Are you an Admin?

  • If the user’s account is already activated, you can only change their authorizations for websites you administer.
  • You can not deactivate or delete the account.

Regenerate password

This option enables you to improve an account’s security level. By activating it, you will be asked to regenerate your password. This regeneration applies to all users associated with the account: they will receive a message asking them to change their password. You can schedule this change periodically or punctually.

To access the option, pull down the menu at the top right of the App which mentions your name and click on “Password regeneration”.

A pop-in opens.

You can activate the automatic regeneration, and choose its frequency or a specific date.

Do not forget to save your choice!

Are you an Admin?

Only Super Admin profiles can enable password regeneration.

Deactivate/reactivate a user account

As a Super Admin, you can temporarily deactivate a user account and then reactivate it when necessary. With this feature you can suspend a user’s rights: he will no longer be able to access Kameleoon for the duration of the deactivation.

To deactivate an account, go to the User management page and click at the end of the user’s line. In the menu that opens, click on “Deactivate account”.

A pop-in asks you to confirm this choice.

If you click on “Continue”, the deactivation will be effective immediately and the user notified by email.

Deactivated accounts are symbolized by a padlock in front of the user name. The reactivation command is available with a single click on the menu at the end of the line.

Are you a Super Admin?

As a Super Admin, if you are the only one for the account, you can not deactivate your own account. On a boat, you always need someone to steer!

Are you an Admin?

Only Super Admin profiles can deactivate or reactivate a user account.

Delete a user account

Unlike the deactivation of an account, which can only be temporary, the deletion is definitive. They will no longer be part of the account and their profile will have to be recreated in case you want to grant access to Kameleoon again.

To delete a user account, hover the end of the line with your mouse and click on “Delete”.

A pop-in asks you to confirm this choice.

Are you a Super Admin and do you want to delete your account?

As a Super Admin, you can not delete your own account. On a boat, you always need someone to steer!

Are you an Admin?

Only Super Admin profiles can delete a user account.

Overview of user rights

Now that you know everything about all user profiles, here is a global table of the different rights associated with them, which have been discussed in detail in this article.

  • In this article :