How to activate cross-device history reconciliation?

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Why activate cross-device history reconciliation?

The Kameleoon platform offers the ability to merge history and actions made from visits on different devices, if the user responsible for those visits is the same. Basically, what it means for a personalization platform is that a person visiting your website twice via a desktop computer at work, then a third time via his smartphone at home, will be correctly identified as a returning visitor. The platform will correctly report his number of visits on the smartphone as 3, not 1 as would be the case without history reconciliation. This is a very powerful feature that is extremely simple to implement on Kameleoon, as long as you have a way to identify users on your side (most of the time, this will be via a standard customer login).

Using cross device history reconciliation has three significant advantages:

  • the ability to have a coherent targeting system, taking into account all visits and all actions across all devices;
  • the ability to ensure that a single visitor always sees the same variation for a given A/B experiment, no matter his current device;
  • the ability to have a precise and exact reporting system, where unique visitors are correctly counted.

More about this feature

How to activate cross-device history reconciliation?

Prerequisites

To benefit from Kameleoon’s cross device history reconciliation, you need:

  • to have suscribed to the Personalization module;
  • to have this option activated in your account.

Create a new custom data

In your Kameleoon back office, go in the “Targeting” menu in the sidebar, click on “Advanced tools”.

In the “Custom data” tab, click on “+ New”.

Follow the usual steps to create a new custom data. At the bottom of the pop-in, activate the tooltip “Use this custom data as a unique identifier for cross-device history reconciliation”.

This will allow Kameleoon to treat this custom data as a unique identifier on your side, which will be used to map several Kameleoon visits to a unique user.